Health of Family is a benefit for families with a family member diagnosed with (or at high risk of developing) a chronic health condition, offering personalized, step-by-step guidance through the emotional and practical challenges of a chronic health condition. Family members are a unique population that require specialized support in relation to school, work and home accommodations, caretakers, emotional and physical support and Health of Family is here to guide you through every step of the process.

A Health of Family account gives you access to a comprehensive platform that provides guidance and assistance for the various challenges of a family member diagnosed with (or at high risk of developing) a chronic health condition. Families can connect with a Care Manager through a live chat, where they will learn about the services and tools that are available for them under Health of Family. Our Care Team can provide you with compassionate guidance, help you with logistical tasks, and connect you to professional service providers in your area.

Health of Family gives you access to innovative tools that can lessen your burden. For example, the Physician Locator can find a list of physicians who specialize in your desired medical area located near you. Additionally, the Clinical Trial Tracker allows you to easily track clinical trials that they are eligible for. The platform also provides access to a comprehensive library of content to help you better understand your family member’s health condition and learn about preventative care. Your Care Manager can also help you with a range of tasks, including obtaining necessary forms, contacting relevant authorities and offices, locating service providers, scheduling calls and visits, finding professionals in your area, and more.

Our in-house team of Care Managers is composed of experienced professionals who come from diverse backgrounds in social work, behavioral health, and other relevant fields. Each member of our team undergoes comprehensive training in family health support. Additionally, the Care Team receives instruction in navigating family member-specific requirements, medical bills & debt, tax qualifications and school, caretaker and accessibility forms to provide tailored guidance to assist families in navigating a family member’s health concern, even in the most challenging situations. While your Care Manager can assist with general guidance and information about legal and financial matters, they are not health legal or accounting professionals, and cannot provide you with specific health legal or financial advice. (Please see our Terms of Service for more details.) Care managers are not health experts and you must consult a medical health professional. If you need specific legal, health or financial advice, a Care Manager is available to help you potentially search for local professionals who can help you and your family.

Having a family member diagnosed with a chronic health condition is complex and different for everyone. Health of Family provides support and guidance through the many aspects and pitfalls of navigating a family member’s health concern with an array of resources and services that help you find balance and re-engage with life. At any point in your Health of Family experience, you can listen to video or audio episodes all about the physical and emotional journey of diagnosis. Created under the supervision of renowned experts, they teach you how to understand and reframe painful emotions and find strategies for getting through the most difficult moments. You can also open our meditations, voice-guided experiences that give you a safe space to fully feel your feelings, gain some measure of relaxation, and even find meaning in your pain or stress. Within the platform you will also find a space for tracking your emotional process and reflecting on your feelings in a private journal. The platform also offers a daily healing practice where you can schedule regular check-ins and set reminders to take this important time for yourself. Finally, our Care Managers are available for any guidance, advice, and to offer a listening ear. Your Care Manager can assist you in finding the right therapist or support group, should you need one. These services should not be used as a substitute or replacement for mental or physical health care or professional support.